We’ve re-imagined the experience a car manufacturer delivers to its customers and helped one of the world’s best loved food and coffee brands reinvent loyalty.

Find out how we did it. 

Pret A Manger

Pret A Manger wanted to create a payment and loyalty app for their U.S. customers that would build on Pret’s celebrated ‘Joy of Pret’ loyalty by surprising customers with treats and menu items to try.

Feld Entertainment

As magical as Feld shows are, we felt there was more that could be done to spread a little of the magic to the surrounding customer experience.


After extensive planning research into Mazda and the market, along with customer journey mapping and key touchpoint analysis, we found that anyone looking to buy a car was most likely to purchase within three months of first registering interest. So how could we help convert them from thinking to buying?


Our bespoke-build digital hub makes it simple for Aviva’s Sales teams to prep for meetings and plan successful outcomes, delivering the insight they need across all sectors and sizes of businesses.

Are you missing out on a growth opportunity?

We help our clients improve their customer experience across the globe and we can help you too. Ethology is in the UK, Asia and the USA. Get in touch to speak to one of our consultants.

Part of bigdog Agency Ltd. Registered in England No. 1057816. Privacy Policy