Simple. Human. Useful.

Rapid, practical CX plans that deliver results quickly

Few organisations have surplus time and resource to commit to a large scale transformation over long periods of time. Our products are designed so we can help you quickly define a simple start point and identify solutions within a few weeks, prioritised based on their impact to your business and how soon you will see measurable results.


Foundation

Start your CX journey, or evolve and improve. We’ll consider the whole of your business, understand the needs, motivations and behaviour of your customers, and improve your customer journey. 

 

CX Communications

Open and maintain a meaningful dialogue with customers. We’ll optimise the communications that shape your Customer Experience, creating engagement models that increase customer advocacy over time.

Digital Platforms

Create intuitive online journeys and interfaces that are a joy for your customers to use. We’ll also recommend the right systems architecture to make ‘digital’ work harder for your business, and your customer.

Employee Engagement

Understand your workforce and what will motivate them to grow with your business. We’ll develop strategies to communicate, engage, motivate and retain employees.

Three simple steps

Our products focus on three steps that deliver insight within weeks.

Diagnose

A series of structured activities that give us a rapid overview of your customer or employee experience.

Decode

Analysis, interpretation and reporting. Including prioritisation and actionable recommendations.

Deliver 

Breaking down delivery into into manageable work streams so you can see incremental results sooner.

Bespoke CX Consultancy

It is our job to make it easy for our customers. Simply tell us your customer challenge and we’ll create a bespoke solution for you. We’ll use our expertise and four product areas to create the right answer for you. Contact us to find out more.

Ethology were instrumental in helping Pret to define our new app and customer testing strategy. Their confident, hands-on approach ensured the successful validation of our new app proposition.

Lucy Revill-Darton, Head of eCommerce

INSIGHT

Human Vs Tech

From the likes of Google Assistant booking hair appointments for customers, to cashier-less grocery stores in the form of Amazon Go, tech is evolving and mimicking human traits more than ever. Eliot Sykes asks if humans and tech can seamlessly combine when it comes to Customer Experience?

INSIGHT

Lessons in CX

…A Trip to South East Asia. Part 1 – Singapore.

As we touched down at Singapore’s Changi airport for a week to launch three Ethology CX Consulting offices in the region, we hadn’t anticipated that our host city was going to provide its own CX lessons.

INSIGHT

Lessons in CX 

…A trip to South East Asia. Part 2 – Kuala Lumpur 

If Singapore is a city seemingly built from the ground up to be as effortless as possible to both inhabit and visit, Kuala Lumpur is a very different experience.

Are you missing out on a growth opportunity?

We help our clients improve their customer experience across the globe and we can help you too. Ethology is in the UK, Asia and the USA. Get in touch to speak to one of our principle consultants.

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