Your CX Score
Does your customer experience meet the grade?
Is your organisation genuinely customer obsessed or merely paying it lip-service? Are your employees customer experience empowered or simply inexperienced?
Measuring something as intangible as experience is a tough task but is something we feel is vital to guide and direct an organisation’s efforts towards achieving, maintaining or improving their CX ambitions.
We’ve devised a rigorous question set based upon the fundamental elements of CX that will uncover areas of opportunity as well as highlighting what’s already working well.
Consultancy based on your needs
As well as our online tool, we also offer a full consultancy service, which will immerse us within your business.
We will provide you with a holistic and detailed report for you to action as an organisation or in partnership with our CX experts in the areas you feel you need the greatest support. Find out how our products are structured.
Human Vs Tech
From the likes of Google Assistant booking hair appointments for customers, to cashier-less grocery stores in the form of Amazon Go, tech is evolving and mimicking human traits more than ever. Eliot Sykes asks if humans and tech can seamlessly combine when it comes to Customer Experience?
Lessons in CX
…A Trip to South East Asia. Part 1 – Singapore.
As we touched down at Singapore’s Changi airport for a week to launch three Ethology CX Consulting offices in the region, we hadn’t anticipated that our host city was going to provide its own CX lessons.
Lessons in CX
…A trip to South East Asia. Part 2 – Kuala Lumpur
If Singapore is a city seemingly built from the ground up to be as effortless as possible to both inhabit and visit, Kuala Lumpur is a very different experience.
Are you missing out on a growth opportunity?
We help our clients improve their customer experience across the globe and we can help you too. Ethology is in the UK, Asia and the USA. Get in touch to speak to one of our consultants.