We craft insight-led and intuitive digital experiences
Digital touch points are a key contributor to a customer or brand experience. We understand the behaviours of real customers through task analysis and observation to provide insight into how well your website or application facilitates the goals of end users. We use this insight to create intuitive digital experiences that engage users and acquire customers.
Experience strategy
We help businesses plan and improve user experiences.
Techniques
- Analytics analysis
- Service Blue printing
- User focus groups
- Expert usability reviews
- Stakeholder workshops
- Competitor benchmarking
User research
Underpins everything we do to ensure decisions are evidence based rather than guesswork
Techniques
- Needs-based user profiles
- Lab-based user testing
- User interviews
- Online & offline card sorting
- User surveys
- User journey mapping
UX design
We deliver insight-led digital experiences that deliver commercial success.
Techniques
- Information architecture
- Creative stress-testing
- Wireframing
- Rapid prototyping
- Concept creation
Testing & optimisation
We improve digital experiences to maximise conversions across funnels, channels and devices
Techniques
- Remote usability testing
- Conversion optimisation
- Lab-based user testing
- Rapid iterative testing
- A/B testing
Our facilities
Our multi-purpose research labs allow us to conduct user testing, focus groups and in-depth interviews. Our lab can also be hired separately.
Contact usHave a customer or user experience challenge?
We help brands across the globe improve the experience they provide customers. Get in touch to speak to one of our consultants.
