User Experience

We specialise in crafting insight-led and intuitive digital experiences that…

Engage
audiences
Encourage interaction
Maximise conversions
Acquire
customers
Drive brand growth

Experience strategy

We help businesses plan and improve user experiences.

Techniques

Focus groups

Analytics review

Expert usability reviews

Stakeholder workshops

Competitor benchmarking

Service blueprinting


User research

Underpins everything we do to ensure decisions are evidence based rather than guesswork.

Techniques

Needs-based personas

User interviews

User surveys

User journey mapping

Lab-based user testing

Card sorting


UX design

We deliver insight-led digital experiences that deliver commercial success.

Techniques

Information architecture

Wireframing

Rapid prototyping


Concept creation


Testing & optimisation

We improve digital experiences to maximise conversions across funnels, channels and devices

Techniques

A/B testing

Remote usability testing

Rapid iterative testingLab-based user testing

Our facilities

Our multi-purpose research labs allow us to conduct user testing, focus groups and in-depth interviews. Our lab and viewing room can also be hired separately.

Usability lab hire

Our purpose-built lab is designed to accommodate usability testing, focus groups and in-depth interview sessions. Contact us to find out more about hiring our facilities.

o Industry leading testing software, ‘Morae’

o Viewing facilities to view testing sessions live

o Raw data, including video files of testing available post-sessions

o Participant recruitment against specific demographics

o Task and discussion guide authoring and session moderation

o Post-testing analysis including a detailed, prioritised action plan

Got a project in mind?

We’ve crafted digital experiences for global brands like Aviva, Barclays, Pret A Manger and Tesco. Talk to us about your next project.

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