Insight

 

Rising customer expectations keep Customer Experience experts on their toes. We constantly review, analyse and question the experiences organisations deliver to their customers and share our insights with you.


29TH NOVEMBER 2018

Human V Tech

From the likes of Google Assistant booking hair appointments for customers, to cashier-less grocery stores in the form of Amazon Go…

14TH NOVEMBER 2018

Lessons in CX – Hong Kong

If Singapore is a city seemingly built from the ground up to be as effortless as possible to inhabit and Kuala Lumpur is  a city that exudes…

15TH OCTOBER 2018

Lessons in CX – Kuala Lumpur

If Singapore is a city seemingly built from the ground up to be as effortless as possible to both inhabit and visit, Kuala Lumpur is a very…

30TH SEPTEMBER 2018

Lessons in CX – 

Singapore

As we touched down at Singapore’s Changi airport for a week to launch three Ethology CX Consulting offices in the region, we hadn’t anticipated…

14TH AUGUST 2018

Ten tips for successful brand realignment

Realigning a brand for the multi-channel world is no mean feat. 

29TH JUNE 2018

The rise of the dark side? Dark patterns in UX 

Whilst interacting with a website many of us will regularly encounter a UX ‘dark pattern’ and not even realise.

Are you missing out on a growth opportunity?

We help our clients improve their customer experience across the globe and we can help you too. Ethology is in the UK, Asia and the USA. Get in touch to speak to one of our principle consultants.

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