Rising customer expectations keep Customer Experience experts on their toes. We constantly review, analyse and question the experiences organisations deliver to their customers and share our insights with you.
9TH MAY 2019
5 Simple CX improvements to make today
Customer expectations have changed; by 2020 it’s predicted that Customer Experience will…
7TH MAY 2019
Map it out – the journey to a better UX
Customer journey maps are a powerful way to visualise any…
29TH NOVEMBER 2018
Human V Tech
From the likes of Google Assistant booking hair appointments for customers, to cashier-less grocery stores in the form of Amazon Go…
14TH NOVEMBER 2018
Lessons in CX – Hong Kong
If Singapore is a city seemingly built from the ground up to be as effortless as possible to inhabit and Kuala Lumpur is a city that exudes…
30TH SEPTEMBER 2018
Lessons in CX –
As we touched down at Singapore’s Changi airport for a week to launch three Ethology CX Consulting offices in the region, we hadn’t anticipated…
14TH AUGUST 2018
Ten tips for successful brand realignment
Realigning a brand for the multi-channel world is no mean feat.
Are you missing out on a growth opportunity?
We help our clients improve their customer experience across the globe and we can help you too. Ethology is in the UK, Asia and the USA. Get in touch to speak to one of our consultants.